International Delivery of services
Yes. Sonikgps has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.
Sonikgps has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
It's very simple; within 48 hours of receiving a product, you can request a return via email at email@example.com or over phone at our 24x7 customer care number 1800-200-3933(Toll free).
Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.sonigps.com.
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
In case of a return, possible solutions are:
Sonikgps has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our 24x7 customer care number at 1800-200-3933(Toll free) or write to us at firstname.lastname@example.org.
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a Sonikgps Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.
Once you contact our customer care centre by e-mail at email@example.com or phone to 1800-200-3933(Toll free), to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.